We run it.
You grow.
Day-2 operations, 24/7 monitoring, patch management, incident response, and capacity planning — handled by the same team that built your platform. You focus on customers, we keep the lights on.
Full-stack operations
Not just infrastructure monitoring — we operate every layer from hardware to customer experience.
Infrastructure Operations
OpenStack and OpenShift health, node management, capacity monitoring, and performance tuning. We keep the foundation solid so your services stay online.
Platform Operations
Provisioning pipeline health, Kafka cluster management, database maintenance, and API gateway performance. The platform runs 24/7 — so do we.
Security Operations
Certificate rotation, vulnerability patching, access reviews, and incident response. Security is continuous — not a one-time audit.
Customer Operations
Tenant onboarding support, escalation handling, SLA monitoring, and usage reporting. Your customers get white-glove service — powered by our team behind the scenes.
Choose your coverage
Three tiers with clear scope, response times, and pricing. Scale up before launch, scale down during quiet periods.
Standard
Best for: Small deployments, dev/staging
Professional
Best for: Production workloads, growing providers
Enterprise
Best for: Mission-critical, large-scale providers
What we do every day
Recurring operational activities that keep your platform healthy, secure, and performing — with defined frequencies and outcomes.
Patch Management
OS, Kubernetes, OpenStack, and application patches applied with staged rollout and automated validation
Weekly / Critical: < 24hBackup Verification
Automated backup tests with restore drills. Monthly full-recovery simulation to validate RTO/RPO targets
DailyCapacity Planning
Resource utilization analysis, growth projection, and scaling recommendations before you hit limits
MonthlySecurity Scanning
Vulnerability scanning, CVE tracking, and remediation across infrastructure and platform components
WeeklyCertificate Rotation
TLS certificates auto-renewed 30 days before expiry. No manual intervention, no expired certs
AutomatedPerformance Review
Latency analysis, query optimization, caching review, and infrastructure right-sizing recommendations
MonthlyWhen things break, we fix them
A structured 5-step incident response process — from automated detection to blameless post-mortem. Every incident makes the system stronger.
Detect
Automated monitoring detects anomaly — metric threshold breach, health check failure, or error rate spike
Alert
On-call engineer notified via PagerDuty within 60 seconds. Alert includes context: affected service, severity, recent changes
Triage
Engineer assesses impact scope — affected tenants, service degradation level, blast radius. Customer communication triggered if SLA impacted
Resolve
Root cause identified and mitigated. Runbook-driven response for known issues, escalation path for novel failures
Review
Blameless post-mortem within 48 hours. Timeline, root cause, customer impact, and preventive actions documented and tracked
Operations by the builders
Your platform is operated by the engineers who designed and built it. No knowledge gaps, no handoff friction.
We Built It — We Run It
The same team that designed your architecture and deployed your infrastructure operates it. No context gaps, no handoff friction. Continuity from day one.
Platform-Aware Operations
We don't just monitor servers — we understand the entire stack. Provisioning failures, billing anomalies, Kafka lag — we see the business impact, not just the metric.
Runbook-Driven
Every known failure mode has a documented runbook. On-call engineers follow structured procedures, not guesswork. This means faster resolution and consistent quality.
Continuous Improvement
Monthly optimization reports, quarterly architecture reviews, and annual infrastructure audits. Your platform gets better over time — not just maintained.
Operational benchmarks
Uptime SLA
Infrastructure availability
Critical response
Enterprise tier
Post-mortem delivery
Every major incident
Unpatched CVEs > 7d
Critical vulnerabilities
Focus on growth. We handle the rest.
Patching, monitoring, incident response, capacity planning — all handled by engineers who know your platform inside out.
Common Questions
Yes, with an onboarding assessment. We audit your existing infrastructure, document the architecture, create runbooks, and deploy our monitoring stack. There's typically a 2-4 week ramp-up period before we reach full operational coverage. If we find critical issues during the assessment, we'll flag them before taking over.
Traditional MSPs monitor hardware metrics and restart services. We operate the full stack — infrastructure, platform, business logic, and customer experience. We understand that a Kafka consumer lag spike means orders aren't being fulfilled, not just 'a metric is high.' Our operations team is the same team that builds the platform.
All changes follow a structured process: change request → impact assessment → staging validation → maintenance window → staged rollout → post-change verification. For critical patches (zero-day CVEs), we have an expedited process that skips staging but adds extra monitoring during rollout. All changes are tracked and reversible.
Detection within seconds, engineer on the problem within 15 minutes (Enterprise) or 1 hour (Professional). Real-time status updates via your preferred channel. Blameless post-mortem within 48 hours with root cause, timeline, impact assessment, and preventive measures. We share incident reports openly — no hiding.
Yes. Support tiers are monthly contracts. You can scale up to Enterprise before a product launch or peak season, and scale back to Professional during quieter periods. Most clients start with Professional and upgrade to Enterprise as their customer base grows beyond 500 active services.
Engineering culture
Short reads that sharpen your engineering instincts and help you stay ahead of the curve.