Get more from your
cloud journey.
An end-to-end support and technical enablement journey curated to help you meet your business objectives — from infrastructure deployment to revenue generation.
Four ways we support you
Product support, dedicated acceleration teams, professional services, and training — choose what you need, when you need it.
9 services, 3 domains
From bare metal to billing — every service you need to build, launch, and grow a cloud business.
Infrastructure & Core
The foundation — installation, architecture, and monitoring of your cloud infrastructure.
Service Delivery
Product definition, governance, and Day-2 operations to keep your platform running.
Business Strategy
Go-to-market, monetization, and sales enablement to turn infrastructure into revenue.
The right support, when you need it
Tiered support packages with defined response times and escalation paths. Flexibility to match your organizational needs as you grow.
Standard
Professional
Enterprise
A typical 6-month engagement
From initial assessment to a fully operational cloud business — here is what a standard engagement looks like.
Your Dedicated Team
A cross-functional team assigned for the duration of your engagement
Solution Architect
Platform design, integration planning, architecture reviews
Platform Engineer
Infrastructure deployment, automation, CI/CD pipelines
Platform Engineer
Service catalog, monitoring stack, Day-2 operations
DevOps Lead
Release management, security hardening, performance tuning
6-Month Timeline
Key milestones from kickoff to independent operation
Foundation
DeployInfrastructure assessment, architecture design, hardware provisioning, OpenStack/OpenShift deployment
Platform Launch
LaunchService catalog configuration, billing integration, customer portal setup, first 5 service products live
Team Enablement
EnableOperations certification for your team, sales playbook delivery, demo environment, first customer onboarded
Optimization
OptimizePerformance tuning, pricing experiments, capacity forecasting, automated scaling policies
Growth Preparation
ExpandMulti-region blueprint, partner program setup, advanced monitoring, SLA framework finalization
Handover & Independence
GraduateFull operational handover, documentation review, ongoing support tier activation, strategic roadmap
Unlock success together
Collaborate with our Customer Success team to tailor solutions to your business goals using the proven Cloud Factory Framework.
Platform Deployment
Dedicated engineer + Solution Architect
Infrastructure installation, platform configuration, initial product catalog setup. Key deliverables: production environment, 5+ service templates, monitoring stack, runbook documentation.
Team Training
Training lead + Platform engineer
Operations certification (40h), sales enablement workshop (16h), and hands-on labs. Key deliverables: certified ops team, sales playbook, demo environment, escalation procedures.
Continuous Improvement
Customer Success Manager
Monthly business reviews, pricing A/B tests, capacity planning, and architecture optimization. Key deliverables: performance benchmarks, cost reduction report, growth roadmap.
Growth Partnership
Strategic advisor + engineering on-demand
New market expansion, product launches, multi-region deployments. Key deliverables: expansion blueprint, partner enablement kit, automated scaling policies.
Service offerings
End-to-end cloud journey
Support tiers
Standard to Enterprise
Production coverage
Professional & Enterprise
Typical deployment
Hardware to first customer
Ready to start your cloud journey?
Whether you're deploying your first cluster or scaling to new markets — we have the services and expertise to get you there.